About Diane Morgan

The growth of Morgan PR led to Diane Morgan joining the company at the start of 2008; she contributes a wealth of experience to her role and as a skilled performance manager she ensures that that the public relations we offer always deliver measurable results.

Also a veteran of Thames Valley Police, where she was a performance manager, Diane developed skills at looking behind figures and developing action plans from that analysis.

Promotion lead to a business consultant’s position within the police service, working on the Best Value analysis of different departments and the submitting action plans to the Police Authority.

Being able to quickly grasp the key issues that would enhance overall performance was crucial to her success in this role and today helps us ensure that our services dovetail with the aims of our clients.

The same skills have allowed us to develop powerful customer service and mystery shopping tools for our clients to ensure that after public relations delivers, their experience is everything you would hope.

Diane heads up the Mystery shopping side of the business, and explained: "It can be all too easy to get too close to your business and then lack the ability to see what is really happening. With her consultancy and mystery shopping experience, Diane and her team can provide a fresh perspective on what you are doing right and also what may need to change for things to get even better.

Video mystery shopping can provide a great training aid, by showing you and your staff how your service is seen by your clients. All aspects of how you interact with your customers can be measured, from telephone mystery shopping to email and web. If video is not appropriate, mystery shops can be done with a written report given afterwards.

Whether you are looking to improve your image, increase sales or preparing to sell your company, when it can perform part of due diligence, a business assessment is a vital service that we offer through our mystery shopping services.

With Diane's consultancy experience with blue chip corporations such as British Gas, Esso and Anglian Water and public sector experience in Thames Valley Police, she has the ability to provide feedback on all aspects of the performance of your business.