Telephone mystery shopping - helping Newbury businesses discover what their clients really think

Telephone mystery shopping, Newbury, Berkshire

Our Telephone mystery shopping improves customer service for Newbury businesses - Morgan PR can test the shopping experience over the telephone ensuring that we do not only create reputations, but we protect them too.

Following discussion and agreeing a brief with you, our operatives will telephone your business - you might be a shop, restaurant, hotel or involved in B2B, but the common factor is that you do business on the telephone and want it to count.

When we call your business we will be indistinguishable from your typical client; and using the agreed brief we can understand exactly how your clients feel when they call. We can then provide you with a full written report on what went well and any areas for improvement.

As with all our mystery shopping services, our report will include qualatative and quantative feedback - including such areas as:

  • length of time taken to answer the telephone
  • whether a greeting was given
  • was its consistent with how your business likes greetings to be?
  • attitude of the person answering the telephone
  • Was the query was fully answered with the response given?

We can often advise on the questions to ask and any areas that you particuarly want us to focus on can be discussed and incorporated into the telephone call.

Speaking of telephone calls - now is the right time to contact us to discuss your telephone mystery shopping needs. We look forward to helping improve your customer service.