Video Mystery Shopping in Newbury, West Berkshire and throughout the Thames Valley improves customer service

Video mystery shopping in Newbury, West Berkshire and throughout the Thames Valley improves customer service - Morgan PR uses covert cameras to test the shopping experience ensuring that we do not only create reputations, but we protect them too.

The video camera never lies when it comes to capturing the true customer experience. All the non verabl communication that we rely upon, together what is actually said to a customer is all captured in high quality video, using equipment of the same standard used by the police and intelligence services.

Our operatives can vist your shop, restaurant, hotel or business and will be indistinguishable from your typical client - however the whole experience will be captured on camera and this footage combined with a written report will be supplied promptly after a visit.

Typically our video mystery shopping footage will identify good practice from your staff that you will wish to reward and encourage. However, the lens of a covert camera can be brutally honest too and will also identify less desirable behaviour that you will certainly wish to address. In the past our video mystery shopping has led to staff commendations and identified training requirements.

We follow a strict ethical code and while we will follow typical scenarios - such as complaints or stock returns - we will never entrap a member of staff or act as a Agent Provocateur.

We operate in Newbury, West Berkshire and throughout the Thames Valley, including Oxford, Swindon, Reading, Winchester, Bracknell, Maidenhead and Basingstoke and can travel further by agreement.

Free Video Mystery Shopping Offer!

We are so convinced that you will be amazed at how much Video Mystery Shopping will help you visit that we are offering the chance for a free standard visit. Please click here to email us a request for a free video mystery shopping survey. Our team will visit you premises within an agreed time frame and produce a video typical of our high standard of service. This is yours to keep with no obligation. Of course, we suspect you will be so convinced at the value this service offers that you will soon want us to visit again.